Emergency Restaurant Plumber in Phoenix

Stop the flow, protect the food and keep people away from the water. That order matters. If a floor sink or drain is overflowing, stop using every sink, dish machine and ice machine that feeds it. If a line has burst, close the fixture shutoff or the main. Phoenix's code puts a shutoff on every fixture supply and every appliance supply, so the valve under the sink or behind the machine is usually the fastest fix. Know where the main is before you need it.

Then move food out of the water's path, photograph what you see for the insurance carrier, and call us. If you smell gas, leave first, then call the gas utility from outside. Our FAQ on a gas smell in a restaurant explains how to tell it from sewer gas.

A sewage backup or an extended loss of water can be an imminent health hazard, and the rule is to stop and report. The FDA Food Code, which Maricopa County adopted effective October 6, 2021, says a permit holder must immediately discontinue operations and notify the regulatory authority if a hazard such as a fire, flood, extended interruption of water service or sewage backup may exist. An area that is unaffected does not have to stop.

The same code requires approval from the authority before you resume. That approval is the county's call, not ours. We can fix the pipe, document what we did and clear the line, but we do not decide when you open, and nobody should promise you an exact reopening time before the authority weighs in. For the reopening steps, see what to do after a restaurant sewage backup.

A water outage has one exception. The county can agree to keep operating through an extended water interruption only if a written emergency operating plan was approved in advance. If you do not have one, ask your inspector about it on a calm day.

Most after-hours restaurant calls we handle fall into four buckets. A kitchen drain or floor sink backing up, a restroom stoppage, a leaking supply line or valve, and a grease overflow.

For a stoppage, we send a technician with a cable first and a jetter on standby for same-day work, then propose hydro jetting if the line needs a permanent clean. Cables clear the blockage, and jetting clears the buildup that caused it. Our commercial kitchen drain overflow FAQ walks through what to check first, and floor drain backing up covers the one place customers see it.

A grease overflow is a different job. If the interceptor is full, a licensed hauler has to pump it, because Phoenix requires a full cleaning by a licensed pumper once grease and solids reach 25 percent of capacity and does not accept enzymes in place of pumping. We do not pump. We can coordinate with the hauler and repair what is broken inside the tank afterward.

A hand sink that stops working is an emergency for a health inspector, not just for you. The food code says it must stay usable and that other sinks are not a substitute. See what to do when a hand sink stops working and our hand sink and prep sink repair page.

After hours, a dispatcher answers, collects the details and gets a technician moving, and a supervisor calls you back. That callback is how we check what we know against what you see, line up the right equipment and tell you what to expect. We offer 24/7 emergency service. We do not promise a specific arrival time or a reopening time, because traffic, access and the condition of the line decide those.

Have these ready when you call: the address and which suite or door to use, what stopped working, whether water is still running and who can open the building. If you can safely shut off the fixture or the main, say so. If you cannot find the main, we will talk you through it, and a water meter leak test can tell you later whether anything is still leaking.

Plenty of problems feel urgent and are not. A slow drain that still empties, a dripping faucet, a running toilet or a stained ceiling tile that is dry can often wait for a scheduled visit that does not interrupt service. A schedule built around your hours, before opening or after close, is cheaper in lost sales than a rushed midday repair.

If the problem is not an imminent hazard and you can isolate it with a fixture shutoff, close it and book a daytime visit. Our after-hours checklist helps decide.

We clear restaurant drains, jet laterals and mains to the city sewer, repair supply lines and valves, and coordinate with your hauler on interceptors. We give an upfront price before any work starts and free estimates on follow-up repairs. See emergency plumber service, commercial drain cleaning, hydro jetting and our restaurant plumbing page.