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Industries: Multifamily

Apartment and Multifamily Plumbing in Phoenix

What Arizona law expects from owners, what actually fails in Valley apartment buildings, and how to keep repairs off residents' radar.

Short answer

Arizona law makes the owner of an apartment community keep the plumbing in good and safe working order and supply running water and reasonable hot water at all times. In Phoenix the owner also repairs the sewer line out to the public main, even under the street, and tests every backflow assembly each year.

The rules that apply

Each rule links to the official text we read it from. Cities change these, so check the source before a big decision. Last checked 2026-09-29.

Keep the plumbing working

Arizona

The landlord must maintain all plumbing and sanitary facilities it supplies in good and safe working order and condition.

Source: A.R.S. 33-1324(A)(4)

Running water and hot water

Arizona

The landlord must supply running water and reasonable amounts of hot water at all times, unless the unit's hot water comes from equipment under the tenant's exclusive control on a direct utility connection.

Source: A.R.S. 33-1324(A)(6)

Five-day notice

Arizona

When a landlord's failure to maintain materially affects health and safety, the tenant can give written notice that the lease ends in five days if it isn't fixed. Other material breaches get ten days.

Source: A.R.S. 33-1361(A)

Submetering and RUBS

Arizona

A landlord may bill water and wastewater through a submeter or a ratio utility billing system, passing through only the utility's charges plus a disclosed administrative fee.

Source: A.R.S. 33-1314.01

Sewer line to the main

Phoenix

The owner cleans, unstops and repairs the building sewer all the way to the public main. For anything other than a single-family home or duplex, that includes a broken section under the street or alley, with a city permit.

Source: Phoenix City Code 28-5.1

Backflow on booster pumps and irrigation

Phoenix

Multi-story buildings with booster pumps or above-ground storage tanks need an air gap, RP or double check assembly. Irrigation systems need a PVB or RP depending on the layout.

Source: Phoenix City Code 37-144

Annual backflow test

Phoenix

Every backflow assembly is tested at least once a year by a certified tester, results filed with the city, and records kept for three years.

Source: Phoenix City Code 37-143

What Arizona law puts on the owner

Arizona's Residential Landlord and Tenant Act is short on plumbing detail, but two duties in A.R.S. 33-1324 carry most of the weight. The owner keeps all plumbing and sanitary facilities in good and safe working order, and supplies running water and reasonable amounts of hot water at all times.

The clock matters. When a plumbing failure materially affects health and safety (no water, no hot water, a sewer backup), A.R.S. 33-1361 lets the resident give written notice that the lease ends in five days if it isn't fixed. Arizona also gives tenants self-help repair rights for smaller problems and specific remedies when water is cut off. So a no-hot-water call on a Friday night isn't a Monday problem. That's the practical case for a plumber who answers 24/7.

What actually fails in Valley apartment buildings

Most multifamily calls come from a short list:

  • Kitchen drain stacks. In stacked units, every kitchen above shares one drain. Grease from a dozen kitchens coats the stack until the lowest unit's sink backs up with someone else's dishwater. Snaking one unit clears a hole; hydro jetting the stack from a cleanout or roof vent clears the pipe.
  • Water heaters. Phoenix water is hard, and scale shortens tank life and slows recovery. Whether you run one heater per unit or a central boiler plant, a flushing schedule and a plan for replacements beats emergency swaps. See how hard Phoenix water is and repair or replace.
  • Main building sewers. Roots, sagging clay and old cast iron under the parking lot. A camera run before a refinance or purchase tells you what you're inheriting.
  • Toilets and fill valves. One running toilet in a submetered or RUBS property shows up on a resident's bill, and on your water bill if you don't bill back.
  • Irrigation and pool backflow. Common-area systems carry assemblies that need a yearly test.

Sewer laterals: Phoenix puts the whole line on you

Homeowners in Phoenix get a break: if the sewer line serving a house or duplex breaks in the public right-of-way, the city fixes that section. Apartment owners don't. Under Phoenix City Code 28-5.1, for anything other than a single-family home or duplex, the owner repairs a broken building sewer even when the break is off the property in the street or alley, and pulls a city permit to do it. Here's who is responsible for the sewer line in Phoenix in more detail.

Planned shutoffs without angry residents

Most repipes, valve swaps and water heater replacements need a building or riser shut down. A good shutoff has written notice, a firm window, a working isolation valve found before the day of the job, and a crew that can restore water if something else turns up. Our guide to planning a commercial water shutoff walks through it. Clean and simple.

Backflow and water billing

Phoenix requires backflow protection on multi-story buildings with booster pumps or above-ground storage tanks, and on irrigation systems, with every assembly tested at least once a year. Missing the test can put the water service at risk, so tie the due dates to your maintenance calendar.

If you bill water back to residents, A.R.S. 33-1314.01 lets you use a submeter or a ratio utility billing system (RUBS), passing through only the utility's charges plus a disclosed administrative fee. See submetering and RUBS in Arizona.

How HQ works with apartment communities

We handle unit calls, kitchen stack jetting, water heater replacements, sewer camera work and backflow assembly replacements across the Valley, with upfront pricing before work starts and 24/7 emergency service. For portfolios, we keep the paperwork organized by property and unit so your records match what was done.

FAQ

Apartments and Multifamily: common questions

Anything else, call (602) 675-1555.

Can my Arizona landlord bill me for water with a submeter or RUBS?

Yes, generally. Arizona's Residential Landlord and Tenant Act, A.R.S. 33-1314.01, lets a landlord pass through water and sewer costs by an individual submeter or a RUBS allocation formula, as long as the lease discloses the method, no profit is added, and the master bill is shown on request.

Read full answer: Can my Arizona landlord bill me for water with a submeter or RUBS?
In Phoenix, who is responsible for the sewer line to the city main?

You are. In Phoenix, the property owner is responsible for the sewer line from the house to the public main, under City Code Chapter 28. The one exception: for single-family and duplex homes, the city repairs broken sewer piping in the public right-of-way. A clog in your line is always your cost.

Read full answer: In Phoenix, who is responsible for the sewer line to the city main?
How do I plan a water shutoff for my commercial building?

Plan a commercial water shutoff by locating and labeling every valve first, then isolating only the affected zone so the rest of the building keeps service. Schedule it after hours, notify staff and tenants in writing, coordinate the fire line and equipment, relieve pressure, and verify backflow on restart.

Read full answer: How do I plan a water shutoff for my commercial building?
What should a commercial plumbing preventive maintenance plan include?

A commercial plumbing preventive maintenance plan should schedule grease interceptor service at the applicable buildup threshold or required interval, whichever comes first, an annual backflow assembly test, periodic drain and sewer jetting with a camera inspection, water heater flushing, fixture and flushometer checks, shutoff valve mapping, pressure checks, and leak monitoring.

Read full answer: What should a commercial plumbing preventive maintenance plan include?
What are the different types of commercial water heaters?

Commercial buildings use five main types: storage tank (gas or electric), tankless or on-demand units, tankless racks for high demand, heat pump units, and a boiler with an indirect storage tank. Point-of-use heaters serve remote sinks. The right choice depends on peak demand and the temperature you need.

Read full answer: What are the different types of commercial water heaters?
Why isn't my commercial water heater making enough hot water?

Most commercial units fall short because they are undersized for peak demand or choked with sediment from Phoenix hard water. Failed thermostats, burned-out elements, and broken dip tubes also cut output. A unit that cannot hold sanitizing temperatures puts your health permit at risk, so right-size, flush, and repair fast.

Read full answer: Why isn't my commercial water heater making enough hot water?
Why does my water pressure drop when two fixtures run at once?

Pressure can drop when combined fixture demand causes losses through pipes, valves or filters, or when the available supply pressure falls under load. A normal static reading does not rule out a supply problem. Compare pressure with fixtures off and running before choosing a repair.

Read full answer: Why does my water pressure drop when two fixtures run at once?
How hard is Phoenix's water?

Phoenix's 2025 Water Quality Report lists hardness at 10 to 17.6 grains per gallon (172 to 302 mg/L as calcium carbonate). This spans the USGS hard and very-hard bands. Hardness itself is not a regulated health contaminant, but can cause scale. A hardness test does not establish water safety.

Read full answer: How hard is Phoenix's water?
How often does a commercial backflow preventer need testing in Arizona?

At least annually. Arizona rules require a certified tester to check each commercial backflow assembly once a year, and again after any install, relocation, or repair. In Phoenix you file results by the date the city sets, and fire system results are due within 30 days.

Read full answer: How often does a commercial backflow preventer need testing in Arizona?
Do I need a backflow preventer and annual test for my sprinklers in Arizona?

Yes. An in-ground sprinkler system is a cross-connection, so Arizona requires a backflow preventer on it. Under A.A.C. R18-4-215, a testable assembly must be tested at least once a year, and after any install, repair, or move, by a certified tester.

Read full answer: Do I need a backflow preventer and annual test for my sprinklers in Arizona?
How do I maintain my sewer line to prevent backups?

Keep grease and wipes out of the drain, flush only toilet paper, keep trees and large shrubs away from the line and cleanout, act on slow drains early, and get a camera look at older lines. Grease, debris and roots cause nearly all reported sewer blockages.

Read full answer: How do I maintain my sewer line to prevent backups?
What is hydro jetting?

Hydro jetting sends high-pressure water through a hose and a special nozzle that scours the full inside of a drain or sewer pipe. The blast cuts and flushes away grease, scale, sludge, and tree roots, leaving the pipe walls clean rather than just poking a hole through the clog.

Read full answer: What is hydro jetting?

Other industries we serve

Restaurants

Grease interceptor rules by city, pumping schedules, health code plumbing and soda backflow, plus 24/7 kitchen drain service.

Property Managers and Retail Centers

Shared grease interceptors, strip center backflow, tenant improvement permits, vacant suite odors and the records cities ask for.

Hotels and Motels

County hotel plumbing rules, pool and spa backflow, laundry lint interceptors and hot water for the morning rush, plus 24/7 repair.

Breweries and Bars

Brewery backflow, sewer pH and temperature limits, carbonator RPs, bar floor sinks, glass washers and trench drain jetting.

Medical and Dental Offices

EPA amalgam separator rules, Phoenix compliance reports, clinic backflow, sterilizer and vacuum plumbing, and tenant improvement permits.

Schools and Colleges

Lab backflow, lead testing at fountains, cafeteria grease interceptors, worn restrooms and summer break maintenance for Valley campuses.

Churches and Houses of Worship

Dry traps, fellowship hall kitchen grease, restroom loads on event days and irrigation backflow for Valley houses of worship.

Gyms and Fitness Centers

Locker room showers, hair-clogged drains, sewer smells from dry traps and pool and spa plumbing rules for Valley gyms.

Salons and Barbershops

State board hot water and drain rules, shampoo bowl clogs, hair interceptors, chemical dispenser backflow and salon water heaters.

Laundromats and Commercial Laundries

Lint interceptor rules, city cleaning records, laundry backflow, water heaters sized for peak demand and sewer line care.

Car Washes

Sand and oil interceptor rules, 12-month pumping, three-year records, RP backflow and bay and reclaim line jetting.

Warehouses and Industrial

RP backflow for multi-tenant shells, oil separators at truck bays, tempered eyewash water and industrial wastewater permits.

HOAs and Condo Associations

Condo vs owner plumbing duties, shared sewer lines, irrigation backflow testing, community pools and emergency water shutoffs.

Plumbing Help for Apartments and Multifamily

Talk to a real dispatcher who knows commercial work. Upfront pricing before work starts, 24/7 for emergencies.