Plumbing Service for Property Managers in the Valley

A property-manager program means the person managing forty doors does not need forty vendor relationships. You call one number for a leaking valve in a unit, a stoppage in a common line, a hose bib that will not shut off or a backflow test notice. We dispatch same-day service, and after hours a night dispatcher takes the call and a supervisor follows up the next morning.

We handle plumbing only, so you will not get a call about equipment outside our trade. For calls that need other trades, we say so and let your other vendors take it.

The calls property managers send us fall into a short list: kitchen and bath fixture leaks, toilet and flushometer repairs, drain stoppages in units and common lines, water-main and service-line leaks, hose bibs, pressure problems and backflow assemblies. For repeated stoppages in a building, we jet the line and bring a camera when the same drain keeps coming back. See sewer inspection for multifamily portfolios for how that goes.

For common-area water lines and slab or underground leaks, leak detection finds the line before anyone digs. If digging is needed, that is a separate estimate that you approve first.

Backflow is where property managers get surprised, because the city's notice goes to the water customer. Phoenix defines that as whoever has physical control, authority or responsibility for the water system, which usually means your management company or the owner. The customer tests every required assembly at least once a year and files the results.

Phoenix's list is clear that master-metered shopping centers and strip malls, and buildings with booster pumps or elevated tanks, need protection. The apartment guide for apartment complex backflow testing shows how many assemblies a typical complex has. We test and repair domestic assemblies and file results with the city. If your lease leaves it unclear who pays, see who pays for a backflow test.

This is the part that goes wrong without a plan. A call from a condo or HOA can raise the question of who owes: the association, the owner or the tenant. Under A.R.S. 33-1324 a residential landlord must keep plumbing in working order, so the default for a failed supply line or common drain is the owner or association. Damage that a tenant caused, or equipment a tenant is responsible for under a signed agreement, may be billed differently, but that is a lease question, not ours.

So we do not guess. Tell us who approves and who pays before dispatch, property by property. If a call comes in from a tenant, we ask who is paying before we start, unless water is spreading and the first job is to stop it. Read commercial plumbing: tenant or landlord for the commercial side of that question.

If a main breaks, close the building's main shutoff first, not the utility's meter. Then call us. Our guide on what a property manager does when the main line breaks covers notices to tenants and drying. We work with your tenant-notice process. If a repair needs water shut off to several units, we tell you how long, so you can notify residents before we start.

If you manage a single small building with an on-site maintenance person who handles most calls, you may only need a plumber for the jobs beyond that person's license or tools. Arizona's licensing rules limit what an unlicensed handyman can take on, so bigger plumbing jobs belong with a licensed contractor. See licensed contractor versus handyman. And if your owner's agreement requires bids on every repair above a threshold, tell us. Estimates are free, so you can collect bids and run your process.

Send us your property list, the shutoff locations you know, access details and contacts, and who approves and who pays. We offer 24/7 emergency service, licensed and insured crews, free estimates and an upfront price before work starts. For related programs, see preventive plumbing maintenance, pool-area leaks for HOAs and apartments, and our pages for property management, multifamily and HOAs.