Your Commercial Sewer Inspection Report, Explained
Distance logs, structural versus maintenance grades and what to ask for, so a report becomes a repair plan.
A commercial sewer inspection report should contain the full video, a log with the distance of every defect, pipe material and size by section, a severity grade for each finding, whether the line was cleaned first, and where and why the camera stopped. Sort the findings into repairs and maintenance, then get quotes from the same footage.
The rules that apply
Each rule links to the official text we read it from. Cities change these, so check the source before a big decision. Last checked 2026-10-04.
Header information every report should carry
National standard (NASSCO)The survey header includes who surveyed and their certificate number, the date, direction of survey, pipe height, width, shape and material, and whether the line was pre-cleaned.
Source: NASSCO CCTV performance specification guideline, header field checklistFootage on screen and distances that hold up
National standard (NASSCO)Footage measurements are displayed on the video, and a report's locations should be within plus or minus two feet of the measured length. If the image quality is not adequate for coding, the survey is to be repeated.
Source: NASSCO CCTV performance specification guidelineVideo plus database, coded to a standard
City of Mesa (public sewer work)Mesa requires inspection reports, databases and videos delivered together, every observed defect coded to the current NASSCO PACP system, camera progress in feet shown on screen and the whole segment recorded, because videos that stop mid-segment may be rejected.
Source: City of Mesa Approved Products List, Wastewater, WW-7Grades run 1 to 5, structural and maintenance separately
National standard (NASSCO)Each defect gets a grade from 1 to 5, reported separately as structural, operational and maintenance, and overall. Structural defects drive repair or replacement priority and operational and maintenance defects drive cleaning and root work.
Source: NASSCO Tech Tips: PACP condition grading system (2023)Read the worst grade, not the average
National standard (NASSCO)An averaged rating can hide a serious defect, since six grade 1 defects can offset six grade 5 defects. The Quick Rating reports the peak grade and how many times it occurs, and one hole is not the same as five.
Source: NASSCO Tech Tips: PACP condition grading system (2023)A report must say what it did not inspect
Industry standard (InterNACHI)A sewer scope report outlines which portions were inspected, and indicates areas that were not inspected and the reason. It records observations on the day of the inspection, not a prediction of future conditions.
Source: InterNACHI Sewer Scope Inspection Standards of PracticeWhat a good report has in it
A report is not the video. It is the video plus a record that lets someone who was not there understand the pipe. Property managers receive these reports and then have to decide what to spend. Here is what to look for, and what to ask for before you accept it.
The header. Who did the survey and with what certification, the date, the direction the camera traveled, the pipe size, shape and material and whether the line was cleaned first. NASSCO's header checklist lists all of these as mandatory fields. If the report does not say whether the line was cleaned, you cannot tell if buildup was hiding a defect.
The log. Every observation, such as a crack, a joint offset, roots, deposits or a lateral connection, with its distance from the start of the pipe. NASSCO's specification expects locations within two feet of the measured length. That accuracy is what lets a repair crew find a defect without guessing.
The grade. Each finding gets a severity from 1 to 5. Public specifications such as Mesa's require every defect to be coded to NASSCO's PACP system. Private work does not have to follow it, but a report in that format is easier to compare and to share with an engineer.
The limits. Where the camera stopped and why, and what was not inspected. A report that never says what it missed is hiding something.
The video. The full file, with footage counted on screen. Mesa's specification warns that videos that end mid-segment may be rejected, which is a useful test for any private report: does it cover the whole run?
Reading the grades
PACP separates two kinds of defect, and your response is different for each.
- Structural defects: cracks, fractures, holes, collapse and offsets. You repair or replace, and higher grades go first.
- Operational and maintenance defects: roots, grease, scale and deposits. You clean on a schedule, then re-check.
NASSCO says that a pipe with both gets a structural assessment first, because conveyance problems are removed during repair or replacement. Also check the worst grade, not just an average. A line with many minor findings and one serious one will average to a middling score, and the serious one is the part that fails.
From report to action
- 1Triage by worst structural grade. The highest-grade structural findings go first.
- 2Split the list. Repairs get quotes. Maintenance items go on a cleaning schedule with a re-inspection interval.
- 3Quote from the footage. Give every contractor the same video and distance log, so the quotes cover the same work. A repair quote should name the footage it covers.
- 4Repair, then re-inspect. A follow-up video after repair confirms the work. Mesa's public specification calls for one.
- 5File it. Keep the report with your property records and the cleaning log. In Phoenix the owner is responsible for the private line, so the record is yours.
See how to read PACP codes, root intrusion grades and crack, fracture and break terms.
What HQ includes
You get the video recording and a written report that explains what we saw, with the findings tied to location, and when it matters we mark depth and location on the surface. If the line needs work, you get a free estimate and an upfront price before work starts. We will not push a repair that the video does not support. See sewer camera inspection and sewer repair.
When this report is the wrong answer
A report is a record of one day. It will not predict a failure next year, and it will not reveal a defect the camera could not reach. If your concern is a smell, the right tool may be smoke, not video. If the line has never been cleaned and was full of grease, ask for the post-cleaning pass. See camera inspection after jetting and commercial sewer smoke testing.
Questions for your contractor
Ask: Was the line cleaned first? Is the full video included and can I keep it? Are distances logged on every finding? Are grades structural and maintenance separate? What did the camera not reach? For budget planning on a multi-building site, see apartment community camera inspection. HQ offers 24/7 emergency service and free estimates.
What should a commercial sewer camera report include?
A usable report has the full video, a written log of every defect with its distance from the start of the pipe, the pipe material and size, and a severity rating for each finding. It should say whether the line was cleaned first, and where and why the camera stopped.
Read full answer: What should a commercial sewer camera report include?What is NASSCO PACP coding on a sewer inspection?
PACP is NASSCO's Pipeline Assessment Certification Program, the standard North American method for coding defects seen on a sewer camera. Each finding gets a code and a condition grade from 1 to 5. It matters because two inspectors describe the same pipe the same way, and a building owner can compare reports.
Read full answer: What is NASSCO PACP coding on a sewer inspection?Crack, fracture, break or hole on a sewer report?
They are separate structural defect types on a sewer camera report. Seattle's utility calls cracks and fractures smaller pipe breaks that are watched or repaired by severity, while a hole can let soil in and leave a void. How many and how bad matters as much as the label.
Read full answer: Crack, fracture, break or hole on a sewer report?Should I get a copy of my sewer camera inspection video?
Yes. Ask for the video file and the written or coded report that goes with it. Utility inspection standards call for digital video, footage shown on screen and a data file linked to the video. MP4 is a common format. Private inspections vary, so ask before the camera goes in.
Read full answer: Should I get a copy of my sewer camera inspection video?Sources
- NASSCO: Pipe Condition Assessment Using CCTV, Performance Specification Guideline
- City of Mesa Approved Products List, Wastewater, WW-7 Sewer Main Video Inspection
- Underground Construction: NASSCO Tech Tips, PACP Condition Grading System (July 2023)
- InterNACHI: Sewer Scope Inspection Standards of Practice
- City of Phoenix: Water and Sewer Line Protection (owner responsibility)
Related commercial services
Cleanout access, pipe sizes, and what the video and report should show for a commercial building's private sewer.
What to scope after jetting, the slope rule before an interceptor and why grease damage downstream becomes your problem.
What a buyer's scope should find, what a residential-style scope leaves out and how the video supports a price talk.
Portfolio scoping order, how to rank findings, and the landlord duties that apply to plumbing and digging.
How a sonde locate works, what limits it and why it does not replace the one-call process for other utilities.
How to use before and after video to decide between a cleaning schedule and a structural repair.
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