Yes. After our technician diagnoses the issue on site, we present a flat-rate price for the work before any wrench turns. You approve it in writing, we do the job, and the price doesn't change unless you ask for additional work. We do not bill by the hour for standard repairs.
How our pricing process works, step by step
Every job follows the same predictable path so you are never surprised:
- We arrive in the dispatch window the office quoted you
- Our technician inspects the problem and asks a few questions about the history
- You get a flat-rate quote for the work, in writing, before anything starts
- You approve, decline, or ask for options. No pressure.
- We do the work and clean up the area when we are done
- You pay the quoted number. Same number, no adjustments.
Why we use flat-rate instead of hourly
Hourly billing punishes the customer when a job runs long, and it tempts the technician to take their time. Flat-rate aligns everyone: you know the price before we start, and our technician is paid for the result, not the clock. We can quote flat-rate because we have done thousands of installs and repairs and we know what they actually take.
Why we will not quote sight-unseen over the phone
A phone quote is a guess, and guesses are how customers get angry. The same symptom (slow drain, no hot water, low pressure) can have very different causes, and the cost difference between them can be ten-to-one. We would rather drive out, look at the actual problem, and give you a number we will honor than throw out a guess that gets adjusted on site.
What's included in the price
Our flat-rate quote includes the diagnosis, the labor, the parts, the cleanup, and the warranty. There is no service-fee-on-top, no truck-charge-on-top, no parts-markup-on-top after the quote is given. If you see a number, that is the number.
What happens if the scope changes mid-job
Sometimes the actual problem turns out to be different or larger than what was visible from the outside (a leak that traces back to a corroded section behind the wall, for example). When that happens we stop, re-quote the new scope, and let you approve the new number before continuing. You are never on the hook for work you did not say yes to.