Stop flushing after a toy or other solid object enters a toilet. If it is visible and safely reachable, remove it with appropriate protection; do not force it deeper or assume another flush will dissolve it. An inaccessible object needs the right retrieval approach, sometimes including professional toilet removal. Report what was lost and any backup without testing repeated flushes.
If the object is still visible
A known solid object is different from ordinary toilet paper. Stop flushing and keep the fixture out of use while its location and retrieval options are assessed. A temporarily draining bowl does not prove the object left the toilet or cannot catch paper later.
Oatey's technical guide explicitly says to check for a solid object such as a child's toy or misplaced towel and see whether it can be safely removed. Use protective gloves and retrieve only an object you can reach without forcing your hand into the trapway or handling a sharp hazard.
If it is wedged, no longer visible or unsafe to grasp, stop. Do not pour additional water in to test it. If the bowl is rising, an overflowing toilet needs immediate containment and safe supply isolation. Closing the toilet supply does not retrieve the object or make contaminated water safe.
Do not treat every object like a paper clog
A hard toy, cap or other item will not respond like a soft paper load. Tell the plumber its approximate size, material and when it entered. Avoid trying to drive an unknown obstruction farther down the drain with repeated flushing or aggressive force.
Oatey's technical-expert section warns against improvised metal coat hangers and chemical drain cleaners. A chemical intended for drain buildup does not provide a retrieval method for a hard object. Report any cleaner already used so the service provider can take the appropriate exposure precautions.
Use a tool suited to the toilet and problem
RIDGID describes its toilet auger with a vinyl guard that protects porcelain and a cable intended for the toilet's curved path. That identifies a purpose-built tool; it does not promise that every object can be recovered with it.
A toilet auger versus a drain snake explains the tools. An operator should stop when an obstruction cannot be handled without force or the suitable tool does not resolve it. Sometimes access requires removing and resetting the toilet, which is a separate plumbing repair with sealing and leak checks.
What if water now drains normally?
Report the known loss even if the bowl has emptied. A changed flush, repeat clog or other affected fixtures needs assessment rather than assuming the object is gone. Recurring toilet clogs covers broader trapway and drain causes.
After retrieval or repair, have the actual fixture and affected connections checked. Finding an object and proving the drain operates are related but separate tasks. Keep children from using the toilet until its safe return to service is established.